How can we help you?
Contact Us
Call us (+4675-66 60 300)›Our customer service is staffed: Monday-Friday: 10:00-16:00 (CET).
Chat is open: Monday-Thursday: 13:30-15:00 (CET).
If you need to contact us outside our opening hours, you can of course always send us an email. Normally, we respond to cases within 24 hours on weekdays. We reserve the right that times may deviate.
| Day & Date | Holiday | Opening hours |
|---|---|---|
| Thursday 30/4 | Walpurgis Night | 10 – 15 |
| Friday 1/5 | May Day | Closed |
| Thursday 14/5 | Ascension Day | Closed |
| Friday 19/6 | Midsummer's Eve | Closed |
| Friday 30/10 | All Hallows' Eve | 10 – 15 |
| Thursday 24/12 | Christmas Eve | Closed |
| Friday 25/12 | Christmas Day | Closed |
| Thursday 31/12 | New Year's Eve (2026) | Closed |
| Friday 1/1 | New Year's Day (2027) | Closed |
Frequently asked questions & answers
Full FAQ →We are here to provide you with a world-class service - personalised, flexible and always with you in mind. Whether you have a question, want to return a purchase or need help with a complaint, we make sure you get the right answer quickly. In our FAQ, we have collected answers to the most frequently asked questions. You'll also find quick links to My Pages, Returns Management and our Complaints Form just below. Prefer to talk directly to a real person? Our team is available via chat, email and phone. We do our utmost to make you feel satisfied.